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1.1. These Terms and Conditions ("Terms and Conditions") govern the relations between DITA VON HELEN BRAND- SC ALPHARD TRADE S.R.L., a limited liability company of Romanian nationality, with its registered office located in Romania, Bucharest City, Sector 2, 23 Aurel Vlaicu Street registered at the Trade Register Office attached to the Bucharest Tribunal under no. J40 /6315/2016, Unique European Identifier (EUID) ROONRC.40/ 6315/2016, Unique Registration Code (CUI) RO 36027279(“Company”, or “We”) and persons using ”) The website www.ditavonhelen.com (the“ Site ”) and / or the services offered by the Company through the Site (the“ Services ”).
1.2. Access to and use of the Site, including any page or section thereof, or any Service provided through the Site may be made only in accordance with these Terms and Conditions, which include the GDPR Policy, Cookie Use Policy. and the Video Surveillance Policy (CCTV) which are also posted on the website www.ditavonhelen.com
1.3. In order to use the services, we may ask the user to agree to these Terms and Conditions by a specific action, which has the meaning of an unequivocal consent (e.g. ticking the specific box "I have read and agree to the site terms and conditions").
1.4. In order to ensure compliance with the conditions of access and use of the Services, Users must verify at the time of each access to the Site and the terms and conditions of use. Even if you fail to review the terms and conditions, but use the Site, we will assume that you have accepted this set of Terms and Conditions (including any updates to them).
1.5. If you do not agree with the terms of this set of Terms and Conditions (including any updates to it), please do not use, or, as the case may be, stop using the Site, or the Services provided by Us, as the case may be.
1.6. Definitions:
Site – ditavonhelen.com
Account - the section of the Site consisting of an e-mail address and a password that allows the Buyer to send the Order and which contains information such as username, password, delivery address and order history. The user will ensure that all account information is correct, complete and up to date.
User - any natural person over the age of 16 or a legal person registered on the Site, who, by creating the Account, expresses his agreement regarding the site-specific clauses in the Terms and Conditions section.
Buyer - any natural person over the age of 16 or legal person who creates an Account on the Site and places an Order
Favourites - section of the Account that allows the User to create Lists of products that he wants to follow in order to make a possible purchase.
Favourites list - the section of the Account in which the User can add products that he wants to follow in order to make a possible purchase. The user can make changes to the List by adding or deleting products or transferring them to the Shopping Cart.
Shopping cart section of the Account in which the User can add products he wants to purchase
Order - The electronic document by means of which the Buyer transmits to the Seller his intention to purchase products from the Site.
Contract - represents the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Content:
All information on the Site that can be accessed through electronic equipment.
Any form of communication transmitted by the Seller to Users through any electronic or other means.
Commercial Communications - Messages via the Website, e-mail, mobile phone in which the Seller sends to the User information regarding ongoing campaigns, current or future offers and promotions, retargeting campaigns, opinion polls or general information
Transaction - the collection or reimbursement of an amount resulting from the sale of a product through the Site, depending on the method of payment or reimbursement
2.1. The articles (texts + images) published by the Company are under the protection of the laws on intellectual property rights (such as - but not limited to: Law No. 8/1996 on copyright and related rights, Law No. 84/1998 on marks and geographical indications). Reproduction of any written or illustrative material in these articles is strictly prohibited without the prior written consent of the publisher.
3.1. The company does not guarantee that the information contained in the Site is fully complete or accurate;
3.2. The company does not guarantee that the information entered by the users of the website is real, correct and does not assume responsibility for the way in which visitors use it;
3.3. The company does not guarantee that the information or services on the Site will satisfy all the requirements of the visitors;
3.4. The company does not assume responsibility for the results obtained by visitors as a result of using the information or services on the Site; the use of the information and services on the Site is at your own risk;
3.5. The company does not guarantee that the services on the Site will operate constantly, uninterruptedly, without errors.
3.6. The company does not assume any responsibility for any damage that Users may have due to temporary or malfunctioning of the Site or for the use of information obtained by using the links from the Site to other sites (their use is at the discretion Users).
By registering an Order on the Site, the Buyer agrees to the form of communication chosen by the Seller for its commercial operations (telephone or e-mail).
After placing the Order, the Buyer will receive from the Seller an electronic notification to the e-mail address specified when creating the Account. This notification does not constitute acceptance of the order.
If the ordered product / products are no longer in the Seller's stock, he will notify the Buyer of the situation and will propose similar products to the Buyer. If the Buyer does not wish to purchase other products instead of the unavailable ones, the Seller will return to him the amount paid for the initial Order, if applicable.
The contract between the Buyer and the Seller is considered concluded at the moment when the Buyer will receive the product from the Seller, after making the payment according to the agreed terms.
5.ONLINE SALES POLICY
All prices of the products presented on the Site are expressed in lei (RON) and include VAT.
Any User may use the Site to place an order with the Seller.
The User can communicate with the Seller by accessing the Chat made available to him on the Site, or through the e-mail addresses and telephone numbers mentioned in the Contact section. The Seller is free to use the data received from the User, according to the privacy policy, in order to carry out case studies, customer profile, customer behaviour in order to improve the services.
Regarding the purchase of the Ring Sizer product, the Seller makes efforts to offer this product free of charge or at a minimal cost, but it will not cover the cost of transport. DITA VON HELEN also accepts the order of one unit per order. In order to be able to purchase more Ring Sizer products, please write to us at office@ditavonhelen.com
All materials used on the Site are the intellectual property of the Seller. In the event of copyright infringement, the email address office@ditavonhelen.com is provided.
The content, the logos, the stylized representations, the commercial symbols, the static images, the dynamic images presented on the Site, are the exclusive property of the Seller.
It is forbidden to copy, distribute, publish, transfer, alter, use, any Content in any context other than the original intended by Seller, removing the signs that signify the copyright of the Seller on the Content.
You may copy, transfer and / or use the Content only for personal or non-commercial purposes only if it does not conflict with the terms and conditions of the Terms and Conditions.
By using the contact form or the service present on the Site, the User declares that he agrees to be contacted by the Seller by any available means, by filling in the information in the contact data: name, surname, e-mail address, telephone number and understand that these data are to be processed in the Seller's database in order to improve services and business relationships.
Regarding cookies, please refer to the Cookies Policy displayed on the website www.ditavonhelen.com
Regarding the general provisions regarding the protection of personal data, please refer to the GDPR Policy displayed on the web-site www.ditavonhelen.com
The Seller will maintain the confidentiality of any information that the Buyer provides to it.
DITA VON HELEN collects the following personal information through the Site:
DITA VON HELEN uses this information for the following purposes:
The Buyer realizes the Order by adding the products in the Shopping Cart and finalizing the Order when making the payment, choosing one of the methods specified by the Seller.
Any product added to the Shopping Cart is available for purchase to the extent that it is in the Seller's stock. Adding a product to the Shopping Cart without completing the Order does not constitute the registration of the Order, nor the automatic reservation of the product.
By completing the order form and completing the payment, the Buyer assumes responsibility that all data provided are correct and complete at the time of purchase.
By completing the Order process, the Buyer agrees that the Seller may contact him by all means provided, when the situation so requires.
For situations in which the bank issuing the Buyer's card does not accept payment - in case of online payment, or the data provided by the Buyer are erroneous or incomplete, the Seller grants the right to cancel the Order. He will give notice to the Buyer and will be exempt from any subsequent obligation
After completing the Order, the Seller will issue to the Buyer an invoice for the delivered products, based on the data provided by him, according to the legislation in force.
As a result of the contractual relations that exist between the ALPHARD TRADE Company(DITA VON HELEN BRAND OWNER), with the identification data mentioned above, and the company you represent, respectively the natural person, as the case may be, we inform you about the fact that personal data are processed for tax purposes. -accountant.
What kind of data: name, surname, tax registration data (for companies), address, CNP and CI data, if applicable.
Purpose and duration: The data transmitted above are essential elements in the issuance and registration of tax documents according to the legal provisions of art. 319 and others from the Fiscal Code for the fiscal invoice, as well as subsequently, in order to comply with the applicable legal obligations regarding archiving, since according to art. 25 of the Accounting Law no. 82/1991 the invoices are archived for a period of 10 years. There may also be situations where the law requires us to allow access to the supervisory, tax and judicial authorities.
Your consent to the processing of your personal data is voluntary. However, if you refuse to give your consent, it will become impossible to issue the required documents and to conduct business relations.
Rights: in order to protect the personal data you have entrusted to us and in view of Regulation 2016/679 of the European Parliament and of the Council (EU) of 27 April 2016 and entered into force on 25 May 2018, we inform you that in in accordance with the above-mentioned Regulation, as well as other applicable national legal provisions, you have the following rights: access, rectification and, without infringing the tax provisions in force, deletion of your data, the right to withdraw your consent for data processing and the right to object to data processing, the right to restrict / limit processing, the right to data portability, the right to obtain human intervention in the event of an individual automated decision and the right to lodge a complaint with the data processing supervisor, and other applicable rights. For a complete analysis on the GDPR Policy, please analyze the web-site www.ditavonhelen.com
The data operator is the company Societatea ALPHARD TRADE S.R.L. with the identification data mentioned above.
The seller will ensure the proper packaging of the products for optimal handling and the transmission of the necessary documents for delivery.
The seller will make every effort to provide the correct information regarding the price and features of the products. Some features and / or prices may be incorrect due to human error. If the Buyer places an Order in which the product has the wrong price, the Seller has the right to cancel the Buyer's Order.
In case of registration of an order in which the product has the erroneous characteristics due to a human or technical error, the Seller will make every effort to deliver a product with characteristics similar to the ordered product. If the Buyer does not agree with this solution, the Seller has the right to cancel this order.
For purchases made online, customers benefit from a period of 14 calendar days for return only based on the tax receipt and only if it has not been worn and shows no signs of wear.
Before the expiration of the withdrawal period, the Buyer will inform the Seller of his intention to withdraw from the contract by filling in the return form displayed on the Site or by sending an e-mail.
To return products online or in stores, please follow the steps in the "Return Conditions" displayed on the website www.ditavonhelen.com
Important:
Only jewellery in the original packaging (DITA VON HELEN jewelry box) and accompanied by promotional materials related to the value of the transaction (cloth/ mirror/jewellery box) will be accepted for return.
Regarding the return of the products and the reimbursement of the equivalent value, they can be made only on the basis of the fiscal receipt and only in the store where it was purchased, in accordance with the legal provisions (Law no. 449/2003 on sale of products and their associated guarantees). , with subsequent amendments and completions), namely: the refund of the value of the product is granted only if it has a manufacturing defect that is not attributable to the buyer, and the product can not be brought into conformity (repaired) or can not be replaced with a new, identical product.
Personalized jewellery and High jewellery, due to the fact that they are created and produced to order, cannot be returned (in accordance with the legislation in force). Jewellery that is created and made only to order cannot be returned.
In the case of rings whose size can be modified, the customer can request this service within a maximum of 15 days from the date of purchase. The modification procedure is free for diamond-encrusted rings, the additional costs being charged only if the addition of material (gold) is needed to increase the diameter of the jewellery. The cost will be calculated based on the weight / amount of gold added.
The seller will bear the return shipping costs in the following situations:
The products show severe damage that makes them non-compliant
The delivered products are different (specifications, quantity, etc.) from the placed order;
The products have manufacturing defects.
The buyer will bear the return shipping costs if he wishes to change the product for reasons not related to the conditions expressed above (severe damage to delivery, discrepancies between the Order and the delivered product, manufacturing defects).
The buyer will not be able to return the purchased products and / or will not claim any other compensation, in the following situations:
The return request is made after the end of the term of 14 calendar days, respectively 30 calendar days.
The returned product is not in the same condition in which it was delivered, accompanied by the related documents.
The buyer will be informed in the order confirmation e-mail if it is returnable or not and if there are costs in case of return.
If the Buyer does not return the products correctly packaged for handling, the courier appointed by the Seller to pick it up at his own expense is entitled to refuse to take over the package.
If the Buyer chooses a different return route than the one agreed by the Seller, the Buyer is responsible for any packaging and handling irregularities found upon receipt of the return.
The Seller will reimburse the Buyer for the amount received within 30 calendar days from the date on which he receives the withdrawal request from him, by bank transfer to the IBAN account specified in the return form.
All products sold by the Seller benefit from warranty conditions in accordance with the legislation in force in Romania.
The guarantee certificate issued by SC ALPHARD TRADE SRL, CUI 36027279, J40 /6315/2016 , certifies that DITA VON HELEN products - rings, earrings, bracelets, necklaces, pendants - meet the parameters and quality requirements in accordance with the legal norms in force. . The warranty period for gold jewellery is 2 years for any non-compliance at the time of sale.
The authenticity and characteristics of the precious material - 14K gold (585 ‰) / 18K gold (750 ‰) - as well as the precious stones inlaid in the jewellery frame are guaranteed for life. The products purchased between 15.11-24.12.2022 can be changed until January 31, 2023, only accompanied by the receipt and only if they have not been worn and do not show signs of wear due to improper handling. Consumer rights comply with art. 16 (1) of Law 449/2003 (12).
The consumer's rights are not affected by the warranty conditions set out in this Certificate. We hereby assure you that the DITA VON HELEN jewellery is marked in accordance with our own guaranteed mark and title mark, which is authorized by the National Authority for Consumer Protection - Directorate for Precious Metals. This guarantee guarantees that the jewellery is made of gold.
Gold can be yellow, white or pink(rose). Gold is obtained by alloying the precious metal with a mixture of metals that gives it its specific hue. To enhance the lustre of white gold jewellery, they are coated with rhodium. The rhodium layer can wear out in 6-12 months, and the jewellery can lose its shine. Zirconium stones can fade over time.
For stones inlaid with stones, in case of detachment / fall during the warranty period, the seller will replace them free of charge, within 15 days, only in situations where this is not attributable to the buyer. The warranty does not cover damage to the jewel due to non-compliance with the instructions in the certificate, accidents, negligence, misuse or other factors unrelated to defects in material or workmanship.
Repairs for products covered by the warranty period will be carried out free of charge within 15 days, under the conditions of art. 16 (1) of Law 449/2003 (12), if it is confirmed that a labour defect was the cause of such damage.
Ownership of the products will be transferred upon delivery, after payment has been made by the Buyer to the address indicated in the Order. Delivery means the signing of the receipt of the transport document provided by the courier or the signing of the receipt on the fiscal invoice in case of picking up the products from the physical locations of the Seller).
These Terms and Conditions are subject to the laws of Romania. Any disputes between the Seller and the Users / Buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.
18.1. The Company reserves the right to periodically update this set of Terms and Conditions (e.g. to comply with changes in legislation or services provided by the Company). Registered users will be notified of any updates / changes to the Terms and Conditions and will be required to agree to the updated Terms and Conditions.
18.2. In order to ensure compliance with the conditions of access to the site and use of the services, the user must verify at each time of accessing the site the terms and conditions of use of the Site. The use of the Site and / or any services, even in the event of the user's failure to analyse the applicable terms and conditions, is the express consent of the user to accept those conditions.
18.3. Data protection: insofar as, in addition to the information presented above, you consider that you need additional clarifications regarding the issue of personal data, you can contact us at the following e-mail address: gdpr@teilor.com or at the address of the registered office of the operator mentioned in the introductory part.
18.4. For any non-compliance with this set of rules, observation, complaint, or problem related to the Site, please write to us at: office@ditavonhelen.com
